Shipping policy

Shipping rates

  • Orders under $60: $3.95 flat rate, tracked and insured.
  • Orders of $60 or more: free tracked and insured shipping. That includes every Buy 2, Get 1 Free and Buy 3, Get 2 Free bundle, on one-time orders and Subscribe & Save.

Subscribe & Save refills ship at the same rate as your first order: free on 3 and 5 bottle plans, $3.95 on the 1 bottle plan.

Processing time

Orders are packed and handed to the carrier within 1 to 2 business days (Monday to Friday, excluding US holidays). Orders placed on weekends or holidays are processed the next business day.

Delivery times

  • United States: usually 5 to 8 business days after your order ships.
  • International: usually 7 to 15 business days after your order ships.

Delivery times are estimates from our carriers and are not guaranteed. Weather, carrier volume and customs can occasionally add a few days.

Where we ship

United States, Canada, United Kingdom, Ireland, Australia, New Zealand, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Israel, Japan, South Korea, Hong Kong, Singapore, Malaysia and the United Arab Emirates. If your country isn't listed, email us and we'll see what we can do.

Tracking

As soon as your order ships, we email you a tracking number and link. You can also check your order anytime on our order tracking page or from your account.

Customs, duties and taxes

US orders have no customs fees. For international orders, any import duties or taxes charged by your country are the responsibility of the recipient, unless they were collected at checkout.

Address changes

Need to change your shipping address? Email us within 12 hours of placing your order and we'll update it if it hasn't shipped yet. We can't redirect packages once they're with the carrier.

Lost, late or damaged packages

If your tracking hasn't moved for 10 business days, shows delivered but you can't find your package, or your order arrives damaged or leaking, email us with your order number. We'll work it out with the carrier or send a free replacement, as described in our Refund Policy.

Contact

Arlumia
30 N Gould St, Ste R, Sheridan, WY 82801, United States
contact@arlumia.com